Yes, as long as you have chosen a refundable rate when you booked. If your rate is not refundable, your booking cannot be cancelled or amended.
Cancellation and refund policies depend on the rate you choose. Please view the conditions when selecting the rate in the booking process.
You do need a credit card in order to make your reservation.
If your rate is refundable, you’ll pay when you arrive at the hostel. If your rate is not refundable, the total amount of your stay will be charged when booking.
Don’t worry: call us at the hostel directly so we confirm your booking.
The maximum stay is between 10-14 nights, depend on the city you choose and subject to availability.
We’ll be happy to welcome you in our Hostel. To make your booking, go to the group booking section on our website.
As long as you have booked the same kind of bed, we’ll do our best to accommodate all of your requests.
Yes, as long as they stay in a private room with an adult.
Any time from 15:00. In Seville, check-time is at 13:00.
Checkout is at 11:00. If you leave later without prior arrangement, we might charge you extra. If you decide to extend your stay for one or more nights, please tell Reception before 11:00.
We ‘ve late check -outs service until 1.00pm. Check our prices in our website.
No, our Reception is open 24 hours a day. You’ll just have to show your ID at the desk.
Yes, we do: you can leave your bags the day you arrive and the day you leave.
You can check out the conditions by either writing or calling directly the hostel you’ll be staying at. Contact with the hostel if you need more information about the cloakroom in the check out.
Have a look at the website of the hostel you’ll be staying at and check out our directions.
Yes, we recommend you bring one when you visit us in order to close your locker. You can also buy one from the Reception.
Both private and female rooms are equipped with a hairdryer. If your booking doesn’t include it, you can borrow one from Reception leaving a €10 deposit.
All our private rooms come with towels. If you’re staying in a shared room, you can rent them at Reception with 2€.*
*You need contact with TOCHostel Granada/Sevilla/Málaga because this information could be change it.
Sorry, we only accept guide dogs in private rooms.
Yes, as long as you inform us in advance by email. Otherwise, we might send the parcel back.
Of course, we provide you with all the necessary bedding. The private rooms include bed linen and towels. In shared rooms we give you the bed linen at check-in with a deposit of € 10. The use of sleeping bags or own sheets is prohibited.
Everyone is welcome, but you may not go in your room with guests if you share it with other people. In this case, feel free to use the common areas.
Yes, you can check out the rates on the website of every Hostel.
Barcelona: Laundry service 8.5€
Madrid: Laundry service 8€
Seville: Laundry service 6.50€
Granada: Laundry service 6.50€
Malaga: Laundry service 6.50€
Yes indeed, we sell adaptors at all receptions. In Granada we use USB connectors in all private rooms & all individuals beds.
Yes, have a look at our events calendar on our social media.
Yes, write directly to the Hostel you’re interested in and tell us what you have in mind.
Yes, though it’s best you write directly to the Hostel in order to get information on the kitchen facilities.
Barcelona: toaster, kettle, microwave, fridge, ceramic hob.
Madrid: toaster, kettle, microwaves, oven, fridge.
Sevilla: toaster, kettle, oven, microwaves, fridge.
Granada: toaster, kettle, microwaves, oven, fridge, ceramic hob.
Malaga: toaster, kettle, microwaves with grill, oven, fridge, coffee machine.
Yes, no problem, as long you don’t eat it in the room. We have a common area with tables and utensil.
Sorry but that’s not possible. All our Hostels offer a bar service.
Every city has its own schedule, check it out on the Hostel website.
Yes, we’ll be delighted to welcome them.
Check-in starts at 15:00 and check-out ends at 11:00. We have a cloakroom for your luggage.
You will need a passport or a European ID in order to do check in and to access your room at night time. Reception is open 24/7. Moreover, the Hostel reserves the right to identify any person inside the building.
Under 18’s must be staying with an adult. In case the adult is not one of the parents, a paternal consent with a signed copy of the parent’s ID will be required. They shall always be staying in a private room. Should this rule not be complied with, the Hostel has the obligation to refuse accommodation. In case they come with a group, minors will stay in rooms specifically allocated for them, accompanied with their guardians/teachers and having shown the required paternal consent documentation.
All refundable bookings will be paid on the day of arrival. All not refundable bookings will be paid when making the reservation. If your booking is for 14 people or more, the Hostel will send you a Debit Authorisation in order to charge the total amount of your stay.
We request respect towards the other guests, the neighbours and the objects in the Hostel. Failure to adhere to this requirement may result in guests being asked to leave the building.
Smoking is not permitted inside the building or on balconies.
Drugs are illegal in Spain. If a guest uses drugs in any part of the building, (s)he will be asked to leave the premises. No refund whatsoever will be given.
No alcohol will be served to minors under 18. Alcohol is available at the bar and may only be consumed there.
The Hostel is not responsible for the guests’ personal belongings.
Every bed has its corresponding available locker to keep the luggage. The Hostel is not responsible for any lost, stolen or damaged personal item. We recommend you bring a padlock to close your locker. Please use your allocated bed and locker only.