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• Receptionist trainee

  Barcelona

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  Job Description:

  The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

  • Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing.
  • Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list.
  • Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control.
  • Back office: issue of reports for the Management, monitoring of guests’ comments and maintenance incidents.

  Requirements:

  • Pursuing tourism-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…).
  • Fluent English and Spanish.
  • Internships are available for a minimum duration of 3 months.

  Skills

  • Be a good communicator.
  • Show commitment to the job.
  • Handle stress well.
  • Be sales-oriented.
  • Be an excellent observer.
  • Be well-mannered and respectful.

  Interested candidates should send CV to: empleo@tochostels.com (Add in the subject: Barcelona)

• Receptionist trainee

  Madrid

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  Job Description:

  The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

  • Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing.
  • Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list.
  • Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control.
  • Back office: issue of reports for the Management, monitoring of guests’ comments and maintenance incidents.

  Requirements:

  • Pursuing tourism-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…).
  • Fluent English and Spanish.
  • Internships are available for a minimum duration of 3 months.

  Skills

  • Be a good communicator.
  • Show commitment to the job.
  • Handle stress well.
  • Be sales-oriented.
  • Be an excellent observer.
  • Be well-mannered and respectful.

  Interested candidates should send CV to: info@tochostels.com (Add in the subject: Madrid)

• Recepcionist

  Madrid

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  Receptionist job description:

  • Checking guests in and out and processing room allocation and requests of room or bed changing
  • Charging guests’ reservations during the check in as well as non-refundable reservations
  • Bookings invoicing and invoices sending
  • Daily reviewing of bookings: rates, market segment, commission
  • Cash desk closing for each shift
  • Being the link between management and maintenance and housekeeping departments
  • Attending and processing phone calls and emails
  • Attending guests enquiries and complaints

  Indispensable traits:

  • Degree or professional certification in management of touristic accommodation
  • From 2 to 3 years of experience
  • IT skills to work with computerized booking and payment systems
  • English fluency
  • Other languages skills will be considered

  Skills

  • Being highly motivated and working well within a team
  • Providing a positive experience to every guest with a positive attitude
  • Being client-centred
  • Keeping a friendly, educated and cheerful attitude in every moment

  Interested candidates should send CV to: empleo@tochostels.com (Add in the subject: Madrid)

• Receptionist trainee

  Sevilla

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  Job Description:

  The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

  • Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing.
  • Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list.
  • Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control.
  • Back office: issue of reports for the Management, monitoring of guests’ comments and maintenance incidents.

  Requirements:

  • Pursuing tourism-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…).
  • Fluent English and Spanish.
  • Internships are available for a minimum duration of 3 months.

  Skills

  • Be a good communicator.
  • Show commitment to the job.
  • Handle stress well.
  • Be sales-oriented.
  • Be an excellent observer.
  • Be well-mannered and respectful.

  Interested candidates should send CV to: empleo@tochostels.com (Add in the subject: Sevilla)